Integrity & Confidentiality
Your privacy is a cornerstone of our practice.
At Loom & Leaf Wellness, we understand that wellness is deeply personal. Our commitment to your health is matched only by our commitment to protecting your sensitive information with clinical rigour and ethical transparency.
Effective Date: 24 May 2024
This policy outlines how Loom & Leaf Wellness collects, uses, discloses, and manages the personal and sensitive information of our clients in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).
1. Information We Collect
To provide high-tier wellness consultancy, we must collect specific data points. This includes:
- Personal Information: Full name, contact details, date of birth, and professional occupation.
- Sensitive Health Information: Medical history, dietary habits, hydration levels, and physiological data required for nutritional assessments.
2. How We Collect Information
Information is collected directly from you through our discovery sessions, digital intake forms, and during bespoke hydration or cooking workshops. This ensures data accuracy and explicit consent at every touchpoint.
3. Data Security & Storage
Clinical Grade Encryption
Your records are stored within secure, encrypted digital environments. We employ multi-factor authentication and strict access controls, ensuring only your primary consultant has visibility into your health profile.
4. Purpose and Disclosure
We use your data only to facilitate your wellness journey. We do not sell your personal data. Disclosure to third parties (such as your GP or other healthcare practitioners) occurs only with your prior written consent or where required by Australian law.
5. Access and Correction
You have the right to request access to the personal information we hold about you. Should you find any inaccuracies, Loom & Leaf Wellness is committed to correcting these records within 30 days of notification.
Website Analytics
Our website uses cookies to enhance user experience. These are used for functional performance and anonymous site traffic analysis, never for identifying individual users.
Complaints Process
Think your privacy has been interfered with? We take this seriously. Please contact our Privacy Officer immediately to initiate a formal review.
Need Clarification?
If you have questions regarding our data handling practices or wish to speak with our dedicated Privacy Officer, please reach out.
Contact Our Privacy Officer// NOTE: Response time for privacy inquiries is typically 2 business days